Privacy Policy | Titan Roofing

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Privacy Policy

Privacy Policy

Effective Date: July 16, 2025

Titan Roofing LLC (“Titan Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you interact with our website https://commercialroofingtitans.com or communicate with us by phone, email, or text message.

1. SMS Messaging and Mobile Information

Titan Roofing LLC offers SMS (text message) communications as part of our customer service and marketing operations. This section explains how we collect, use, and protect your mobile phone number and SMS opt-in information.

How We Collect Your Mobile Information

We collect your mobile phone number when you voluntarily provide it to us through one or more of the following channels:

  • Submitting a “Free Estimate” or contact form on our website at https://commercialroofingtitans.com
  • Providing your number directly to a Titan Roofing sales representative, estimator, or customer service team member during in-person, phone, or email communication
  • Signing a service agreement, proposal, or contract with Titan Roofing LLC
  • Texting our published business number to initiate contact

When you provide your mobile number through our website form, the consent disclosure is presented adjacent to the phone number field next to an unchecked consent checkbox. You must affirmatively check the consent checkbox and submit the form for your opt-in to be valid. Submission of the form with the consent box checked constitutes your affirmative opt-in to receive SMS messages from Titan Roofing LLC.

Types of SMS Messages You May Receive

After opting in, you may receive the following categories of text messages from Titan Roofing LLC:

  • Transactional messages, including appointment confirmations and reminders, estimate delivery, project status updates, scheduling coordination, insurance claim communications, invoice notifications, and customer service responses
  • Marketing messages, including occasional promotional offers, seasonal service reminders (such as roof inspection campaigns following storms), financing promotions, and information about new services

Message frequency varies based on your active projects and engagement with our company. You will not receive an excessive volume of messages.

Standard Messaging Disclosures

  • Message and data rates may apply, depending on your mobile carrier and plan.
  • You can reply STOP at any time to any message from Titan Roofing LLC to immediately opt out of all future SMS communications. You will receive a single confirmation message acknowledging your opt-out.
  • You can reply HELP at any time to receive contact information and assistance.
  • Consent to receive SMS messages is not a condition of purchasing any goods or services from Titan Roofing LLC.

How We Protect Your Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and service providers is permitted only to support and deliver the services you have requested from Titan Roofing LLC (for example, sharing limited contact information with a roofing crew or insurance adjuster assigned to your project). All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, lease, or otherwise transfer your mobile phone number or SMS opt-in data to any third-party marketers, data brokers, advertising networks, or affiliates under any circumstances.

Data Retention and Security

We retain your mobile number and SMS opt-in records for as long as you remain an active customer or prospect, and for a reasonable period thereafter to comply with our legal, tax, and regulatory obligations. SMS opt-in and opt-out records are maintained as part of our compliance documentation. We use commercially reasonable administrative, technical, and physical safeguards to protect your mobile information against unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to:

  • Opt out of SMS communications at any time by replying STOP
  • Request information about the mobile data we have collected about you
  • Request correction or deletion of your mobile information, subject to our legal and contractual record-keeping obligations

2. Information We Collect

Personal Information You Provide:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (when placing orders)
  • Any other information you choose to share

Automatically Collected Information:

  • IP address
  • Browser and device data
  • Pages you visit and interactions on our website

3. How We Use Your Information

We may use your information to:

  • Provide, operate, and improve our services
  • Process orders and transactions
  • Communicate with you, including sending service updates, appointment reminders, and promotional messages (with your consent)
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations

4. Sharing Your Information

We may share your information:

  • With service providers performing services on our behalf (e.g., payment processing)
  • If required by law, subpoena, or government request
  • To protect the rights, property, or safety of Titan Roofing LLC or others

We do not sell or share your phone number or mobile information with third parties for their own marketing purposes.

5. Your Choices

Marketing Communications: You can unsubscribe from promotional emails or texts at any time by following the instructions in the message or contacting us.

Cookies: Most browsers allow you to refuse or delete cookies. This may impact your website experience.

6. Security

We use administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates when this policy was last revised. Your continued use of the website means you accept any updates.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Titan Roofing LLC
2520 E Jean St
Springfield, MO 65803
Phone: (417) 815-4833
Email: titancoolroofs@gmail.com
Website: https://commercialroofingtitans.com